Surfshark VPN: Fast VPN App for iPhone

Still can’t get YouTube TV in Mexico

I’ve been using Surfshark VPN for over a year now on my iPad, iPhone, and Macbook Air. It is very slow to load after any of the devices have been in sleep mode, I am constantly having to disconnect it to logon to commonly used websites such as Babbel, my bank’s website, italki, and many others. I reconfigured the settings based on recommendations from Surfshark with no improvement, and in some cases worst performance. Sadly, for me, Surfshark has been a complete waste of money.

The new update is not acceptable for me. Third party apps should not be allowed on a paid subscription. I was hoping to keep my personal information private and now they are selling it to third parties. Good bye for ever.

Very unreliable VPN, at first it worked fine, but recently, about 6 months, it has been having issues, it would get blocked and only few 3rd world countries around the region would work. It has become such a problem that we disconnected it. But they still charged the card for renewal and even if i want to use the remaining plans subscription, it would not work at all! Scam company! Never again subscribing this vpn! Save yourselves your money, dont get it, get something reliable and company that has customer support!

The very best!

This issue originated from an S/S billing and auto-renewal error—an error S/S ultimately admitted to. Despite acknowledging fault, it took over 20 days, 32 emails, and 14 screenshots to resolve. Your support team repeatedly passed me from one technician to another, each displaying little to no technical knowledge. I was forced to CC my attorney simply to get minimal attention to the matter. I had to explain to multiple support staff—and even a manager—basic Microsoft Exchange email naming conventions. The blank, uninformed responses I received were unacceptable for any IT-related service provider. Refund requests were continually denied, despite documented confirmation from one of your own technicians that the error was caused by S/S. Only after legal involvement did a “manager” finally intervene—highlighting a complete lack of proactive customer service and accountability. The incompetence displayed by your staff was staggering. This is the predictable outcome of employing untrained personnel who are indifferent, passive-aggressive, and incapable of resolving even basic technical issues. As a retired IT professional with 30 years of expertise in Microsoft systems and data management, I can say with confidence: the handling of this matter was nothing short of negligent. It reflects poorly not only on your support staff but on the company’s operational integrity as a whole.

Defies the task. Pretty bad stuff. You will have to turn it off to be able to surf on the net. Not worth a penny!

Been a Surfshark member for years. Cannot beat the value, especially when you consider the speed while connected. Used their customer service once and it was top end service.

Excellent service

I don’t know too much about VPN’s. I’m having problems keeping the Surfshark VPN connected