Napster - AI Music & Experts for iPhone

I don’t know what the hell happened with Napster, but all of my music from over the years is gone and now it’s some AI garbage. Cancelled my subscription. Good riddance.

Taking a name that’s tied to rebellion and innovation and turning it into a pathetic AI dumpster fire

I have been a paying Napster subscriber since the day paid service began and for years before that (I am probably a 20 year customer). Since your App upgrade I cannot sign on AND I cannot get help. Because I am an original subscriber, I have a user name only (not an email account). For years everything was great, but now sign on demands an email address. Of course Napster doesn’t recognize my email address and/or my password. Repeated efforts to sign on and repeated efforts to contact Napster have all failed. Please help me solve this.

Have been trying to cancel my subscription for months now and the website claims I had a “free” account yet still charges my card $9.99 a month for an app I can’t use. Customer service is nonexistent. Never download this app.

I actually kept my Napster subscription, even though I had AppleMusic, because I had playlists & everything organized better than Apple, but now that they’re trying to be SUNO, it’s a perfect time to stop giving them my money.

Such a distasteful business plan for a once iconic company. An absolute slap to the face of REAL artists, musicians, and producers.

I have used Napster (then Rhapsody) for 15+ years, curated thousands of hours of playlists, and until late 2025 have enjoyed this service. But now it is no longer. In 2025 I started to notice that some artists were no longer supported and/or songs going missing without warning. Then the slow decline took a nose dive off a cliff after they completely, and without warning, transitioned from a streaming platform to ai “music” only. Complete disservice to loyal subscribers. Oh, but they offer playlist porting you might say. Well, I’ll tell you that’s completely messed up right now too. I can sign into the app again just fine, but try and click the link for legacy playlists and using the same credentials, cannot log in. Honestly I should thank Napster for making me realize how fragile media that is streaming only is. I’ve now begun to start curating my music playlists with physical media and offline downloads, so really, truly, shoutout to you guys for getting me off the streaming train and back into tangible pieces of music again.

Terrible waste of time, money and data. Stay away from this cesspool.

I’ve been a subscriber since the early 2000’s. Without notice the account is switched to only AI produced music. There is info saying you can map over your legacy playlists but this is not at all true. It takes you in a loop of error messages and locking out your account. If you pay ahead you’re SOL on getting any funds back if canceling before the subscription end time.

This new Napster is an absolute waste of time. The technology isn’t where it should be yet to charge people a monthly fee. In addition, I don’t think I’ve had a single song created by the AI artists. I’m curious as to how often this app delivers what it promises.