Flow Support helps customer support agents manage WhatsApp Business conversations efficiently from t
heir mobile device. Stay on top of every customer interaction, respond in real time, and never miss the 24-hour messaging window.
KEY FEATURES
• Real-time messaging — receive and respond to customer WhatsApp messages instantly with push
notifications.
• 24-hour window tracking — clear visual indicators show when the WhatsApp Business messaging window is
about to expire on any conversation, so you can reach customers before it's too late.
• Broadcast messaging — send announcements and updates to multiple customers at once, with automatic
detection of recipients whose messaging window has expired.
• Message status — see at a glance when messages are delivered, read, or failed to send.
• Starred conversations — pin important customer threads for quick access.
• Smart filters — organize your inbox by Unread, Read, or Starred.
• Rich media — send and receive images, voice notes, videos, and documents.
• Built for teams — designed for support organizations handling high volumes of customer messages every
day.
Flow Support is a companion app for businesses using the WhatsApp Business API to provide customer
service. It requires an authorized account issued by your organization.
For account setup and help, visit https://www.enviableflow.com
